Hotel Policies

Last updated: August 2026

Check-in and check-out

Check-in is at 3:00pm. Check-out is before 11:00am.

Our concierge desk is open 24 hours, so there is no need to warn us about a late arrival — someone will be here.

• Early check-in — $50, subject to availability. Please contact the front desk in advance.
• Late check-out — $50 for any departure after the standard time.

Guest identification

A valid credit card and government-issued identification are required at check-in.

The amenity fee

An amenity fee of $20 per night is added to every room.

It covers high-speed Wi-Fi, the breakfast buffet and access to our water station. We list it here and on every room page rather than leaving you to find it at checkout.

Taxes

Transient Occupancy Tax of 16.445% is charged on the room rate only.

Guarantee and deposit

All reservations must be guaranteed with a valid credit card at the time of booking. A $100 security deposit is held at check-in for incidentals and released afterwards.

Cancellation and modification

Cancellations or modifications must be made by 11:00am, 48 hours before arrival.

Occupancy

Each room accommodates up to two people, with the exception of the Triple Room, where the maximum is three.

Breakfast

A hot breakfast is served daily from 7:30am to 10:30am, here at the hotel. It is included in the amenity fee, and it also serves the guests of our sister hotel down the street.

Items may vary. We aim to put out the full buffet every morning, but something is occasionally unavailable.

Parking

There is no parking at the hotel. A public parking garage is located across the street; prices vary and are set by the garage, not by us.

The Powell Street cable car stops at the corner, and Powell Street BART is a short walk — most guests find a car is more trouble than it is worth here.

Dogs

One dog per room, up to 40 lb. A $50 pet fee per stay applies, per accommodation — per stay, not per night.

Service animals are always welcome and are exempt from the fee, in accordance with ADA guidelines.

Cribs

Cribs are available on request for guests travelling with infants or young children. Please contact the front desk, or include the request when you book, so we can confirm availability.

Housekeeping

Housekeeping enters daily for stay-over guests — more than one night — to freshen bathrooms, empty bins and make the bed. If you need anything else, please tell the front desk.

Smoking

We are a 100% smoke-free property: no smoking in guest rooms, on decks or balconies, or in public areas. A cleaning fee applies if smoking is detected.

Accessibility

An evaluation survey by a Certified Access Specialist determined that it is not technically feasible to remove the front steps or to provide an accessible alternative for wheelchair users.

We are therefore unable to accommodate guests who use wheelchairs. Please see our accessibility page for the full picture — we would much rather tell you here than have you find out on arrival.

Questions

Anything not covered here: (415) 421-3154 or cornell@cornellhotel.com.